| | |
|
| |
| | |
|
|
| | |
|
Ordering Information
Satisfaction Guarantee
Your complete satisfaction is guaranteed at Cutlery Shoppe. If for any reason you are not completely satisfied with your purchase, simply return it in new, salable condition with original packaging within 30 days for an exchange or refund. Shipping charges are not refunded.
Payment
We accept Visa, MasterCard, American Express and Discover cards. We also accept Money Orders, Certified Checks, or Personal/Business Checks. Please do NOT send cash.
Credit Card Orders
Please be sure to include the entire card number, expiration date, and billing address with your order. Be sure to input only numbers - no dashes, slashes or spaces. Even though credit cards have a (/) in the expire date, this will cause an error in checkout if you input it.
Your credit card will not be charged until your order is processed and ready for shipment.
Money Orders and Certified Checks
Orders paid with Money Orders or Certified Checks will be shipped immediately upon receipt if the item/items are in stock.
Personal/Business Checks
Orders paid by check may be held for up to 21 days before shipping to allow time for clearance. We are aware that checks drawn on accounts with sufficient funds may clear much quicker, but, checks that are rejected for insufficient funds can take in excess of two weeks to be returned to us.
Shipping Methods
We use two primary shipping methods: United States Postal Service (USPS) and United Parcel Service (UPS). The majority of orders are sent via USPS Priority/First Class mail as it's the fastest method to most parts of the country. Large/heavy orders are usually sent via UPS. UPS express 2 Day Air shipping is available on most orders. If you wish your order to be sent via UPS 2 Day Air, please make a note on your order. We charge only what UPS charges us, so we will have to weigh your completed order and we'll amend your shipping costs. Certain oversized or restricted items must be sent via ground shipping.
Foreign Orders
We will calculate shipping fees and automatically add it to your order. We do not quote shipping costs in advance. Due to the amount of time that it takes to process foreign shipments, we require a $100 minimum. We ship foreign orders via USPS Express Mail International. All foreign orders will include the proper customs forms and contents will be listed listed at their actual value. Please do not ask us to falsify these forms - because we won't! Foreign orders take extra time to process, so please be patient.
Fax Orders
You may fax your order 24 hours a day. Our fax number is: 1-208-884-4433. Please write legibly, and include your fax number, e-mail address, or phone number in case we have a question with your order.
Backorders
We wish it were not so, but sometimes backorders do exist. If we choose to release and ship your available items, you will not be charged shipping twice, unless you request to have your order shipped separately.
Sales Tax
CutleryShoppe.com is based in Idaho. We collect 6% sales tax for orders that originate from, or ship to addresses within Idaho. We do not collect sales tax for orders that are generated outside of, or that ship to addresses outside Idaho.
Office Hours
Our office is open to take your calls Monday through Friday 9am to 5pm. We are located in the beautiful state of Idaho, which is in the Mountain Time Zone.
Phone: 1-800-231-1272
Phone: 1-208-884-5250
Fax: 1-208-884-4433
E-mail:orders@cutleryshoppe.com
Buyer's Responsibility
It is the buyer's responsibility to comply with all federal, state and local laws concerning the purchase, use or ownership of the items we sell. Foreign customers; please check with your customs office before ordering. We are NOT responsible for merchandise seized by customs.
All merchandise is subject to availability. Every effort has been made to provide you with accurate product photographs, descriptions and specifications. Availability, prices and specifications are subject to change without notice. Cutlery Shoppe reserves the right to correct typographical, specification or pricing errors.
Our Web Address:
http://www.cutleryshoppe.com |
| |
| | |
|
|
|